Grubby Paws - For Your Pets Healthy Eating

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Site Terms and Conditions

Site Terms and Conditions (3)

Grubby Paws is situated in Bloubosrand Ext 3, Randburg, Gauteng and offers deliveries to most areas in Gauteng at different rates. Please contact Grubby Paws directly if you wish to enquire about delivery and rates to your area.


The delivery service is offered via the online ordering facility or telephone, subject to receipt of EFT payment confirmation. Please be advised we do not accept COD conditions.


For orders to the value of R 750.00 or more, deliveries in the defined area (20km of Bloubosrand, Randburg, Gauteng) will be made free of charge. For orders valued at less than R 750.00, a R35.00 fee will be charged for deliveries in the defined area.


For orders to all other areas and other provinces, orders will be dispatched by courier, for the receivers account. This charge will be reflected on the invoice.


Subject to stock availability and receipt of payment, requests for delivery will be processed within 3 working days. For all orders outside of Gauteng, please allow 3 to 7 working days for delivery of orders. Please allow for additional time for outlying areas (+ 50 km outside of Major Centers).


Please refer to the terms and conditions for information regarding the Grubby Paws Return and Refunds Policy.


Grubby Paws will need confirmation of the time that someone will be available at the delivery address to receive delivery. In the event of being unable to deliver, a R50.00 fee, will apply for a second delivery attempt. An invoice will be sent by e-mail, and EFT payment confirmation must be received by Grubby Paws before a second delivery is attempted. In the event of a second delivery attempt being unsuccessful, then the order must be collected from Grubby Paws.


If items have to be re-delivered because they were refused, undeliverable or unclaimed due to incorrect address details provided by you, you will be billed and held liable for any additional delivery costs.

Grubby Paws Terms and Conditions

By accessing and purchasing any product from the Grubby Paws website, you are concluding a contract of purchase and sale with Grubby Paws, and agree to be bound by these terms and conditions. Once an order has been placed, it may not be cancelled, other than in accordance with the below. All products are subject to stock availability and Grubby Paws in no way warrants the availability of all products at all times.

Pricing and Promotions

At any given time, Grubby Paws may have promotions that are either on-line or store specific. Online and in-store prices may vary slightly. Value Added Tax (VAT) is not charged on any of our products.

Payment methods

We only accept direct bank deposit payments (EFT's - Electronic Funds Transfers)  since this cuts down on the costs for you the customer.

Refund and Returns Policy

Although Grubby Paws uses its best efforts to accurately describe all products for sale on its website, some descriptions may be of a generic nature and not specific to the particular product you wish to purchase. 

Grubby Paws offers a 100% money back guarantee meaning that if you are not entirely happy with your purchase you can return it. Should you be dissatisfied with the product you have purchased for any reason (subject to certain exceptions listed below) and wish to cancel your order, Grubby Paws undertakes to refund you the full purchase price, on condition that:

  • You e-mail us notification of your wish to cancel the order within 7 days from date of delivery of the goods to you;
  • You then return the relevant item to us using counter to counter tracked postal service or special delivery courier service, at your cost;
  • Any item returned to us must be in its original, unused and sale-able condition. It must be returned with all original documents and packaging;
  • Subject to compliance with the above, we will refund you within 7 days of receipt of the relevant item, to your nominated bank account, of which you are to provide us details of together with the returned item.  Grubby Paws reserves the right to require proof from the customer of such account refund details.

Damaged or faulty products may be returned, on condition that:

  • You must e-mail us within 48 hours of delivery of the product to you, advising us of the alleged defect and include the order number, date of purchase, item number and description of the relevant product;
  • You then return the relevant item to us using counter to counter tracked postal service or special delivery courier service, at your cost;
  • Any item returned to us must be in its original and unused condition. It must be returned with all original documents and packaging;
  • Should the complaint be valid, a replacement product will be sent to you, at our cost, as soon as possible, and subject to stock availability. Should your complaint not be valid, then the product will be returned to you, at your cost.

If the product you ordered is not available or out of stock, we will dispatch your product as and when it becomes available. Usually, products will arrive within 3 – 5 days and for orders received on Saturday, Sunday or any major holiday, 3 – 5 days from the first working day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will endeavour to keep customers informed of any products that are out-of-stock and unavailable for immediate delivery.

  • If replacement product is out of stock or unavailable a credit note will be issued, redeemable for an equivalent value for any product on our website;

Delivery Policy

Please read our Delivery Policy and Procedures page on this website

Consumer Protection Act

Although we engage our best efforts to avoid them, the Grubby Paws website and its content, including any current or future offers, may include unintentional inaccuracies and typographical errors from time to time.

Grubby Paws makes no warranty or representation as to the availability, accuracy and completeness of the Content. In addition, Grubby Paws, shall not be liable for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Website or any functionality thereof, or of any linked website.

All merchandise is sold together with only the manufacturer’s warranty, and Grubby Paws provides no additional warranties whatsoever in respect of any merchandise. Except for any statutory liability of Grubby Paws in terms of either the Consumer Protection Act 68 of 2008 (“CPA”) in relation to any products sold by Grubby Paws to you off its website, or in terms of Sections 43(5) and 43(6) of the Electronic Communications and Transactions Act 25 OF 2002 (“ECTA”) in relation to Grubby Paws' payment systems not being sufficiently secure, Neither Grubby Paws nor any of its members, employees, agents or representatives shall be liable for any damage, loss or liability of any whatsoever nature arising from the use or inability to use the Grubby Paws website or the services or content provided thereon.

Grubby Paws also makes no representations or warranties, implied or otherwise, that the content and technology available from its website are free from errors or omissions or that the service will be 100% uninterrupted and error free.

Use of Material

Unless otherwise specified, all materials appearing on the Grubby Paws website, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Grubby Paws Copyright © 2012, ALL RIGHTS RESERVED.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from our website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved.

Any unauthorized use of the materials appearing on our website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. The staff at Grubby Paws are not trained vets or behaviourists. We publish information on the site gained from other sources (and reference them) or from personal experience. We will not be held responsible for any pet related issues related to the information or advice that is given.

When in any doubt, please consult your veterinarian or behaviourist. Our website may contain links to other sites on the Internet that are owned and operated by third parties. By following any such links, you acknowledge that we are not responsible for the operation of, or content located on or through any such site. 

Privacy Policy

Written by Published in: Site Terms and Conditions

Privacy Policy 

At "Grubby Paws", your privacy is important to us. This privacy policy is designed to inform you of what information  "Grubby Paws"  collects, why we collect such information and how we use the information we collect. 

Collection and Use of Information 

In general, you can browse our Web Site without telling us who you are or revealing any personally identifiable information about yourself. 

As a policy,  "Grubby Paws"  does not and will not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so. 


If you provide  "Grubby Paws"  with personally identifiable information, this information may be used to communicate to you information regarding  "Grubby Paws"  and its products. Your personally identifiable information may also be used to improve and customize our Web Site's content and functionality. 

Compliance with Law and Fraud Protection 

We may collect and disclose any information, including personally identifiable information necessary to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction. 

Service Providers 

We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, when we need to ship something to you, we must share your name and address with our couriers. 

Data Collection Devices, such as Cookies 

In some instances,  "Grubby Paws"  may collect non-personal data through cookies and web logs and other monitoring technologies "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies on certain pages of our Web Site to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a more customized shopping experience, track visits from our affiliates and partners and allow the use of our shopping cart.  "Grubby Paws"  does not use cookies to store or collect any personally identifiable information. You are always free to decline our cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on the Web Site.

While  "Grubby Paws"  and its affiliates shall take reasonable care to safeguard the information provided by you to  "Grubby Paws"  from unauthorized access or disclosure,  "Grubby Paws"  does not represent or guarantee that the safeguards will provide absolute protection.

"Personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

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